Customer Care

Terms and Conditions

When you buy a My Birthday Teddy™ we go to great lengths to make sure that your teddy arrives exactly the way you wanted it, when you wanted it. On very rare occasions, this doesn’t happen.


Quite simply, if we make a mistake – then we make a replacement My Birthday Teddy and post it to you, at no extra cost.

If you get the name wrong – ring us as soon as you realise and if the teddy hasn’t already been processed, we can amend the spelling of the name. However, once the My Birthday Teddy™ has been embroidered, if you need to change the name or message, you will have to order another teddy. So remember – CHECK, CHECK and DOUBLE CHECK – the details. After all, they are there for life.

If you have made a mistake and don’t realise until you receive your teddy, call us on 07842 681876 and we can arrange a re-make for £24.50.

Pricing and Payment

Each My Birthday Teddy™ costs £29.99 inclusive of VAT, personalised embroidery and delivery within the UK and Ireland.

Delivery Time

As My Birthday Teddy™ is such a unique teddy, we ask that you plan for approximately 10 day delivery time, depending on the end. We do everything in our power to make sure we meet this delivery time however there are times when delays may occur.

Delivery Method

You can have your My Birthday Teddy™ delivered to you so you can present it to the lucky recipient or it can be delivered directly to the recipient’s house. Just fill out your details and the specific delivery details when you place your order. All My Birthday Teddy™ bears are delivered by Hermes parcel delivery in a specially designed post box. The My Birthday Teddy™ is carefully wrapped in tissue paper and its very own Birth or Graduation Certificate is included.

Privacy Policy

Last updated 17 Sep 2015 respects your concerns about privacy and values the relationship we have with you. This policy explains to you how we collect, use, share and protect any personal information that you give us.

How we collect information from you

When you place an order on our website we ask you to input and we collect personal information that you provide us such as your name, address, contact details and payment information. From time to time we may give you the option to provide us with other information such as your birth date or the birthday of friends or family. We may also collect information such as your email address when you decide to sign up to our newsletter or enter any competitions. This information is kept secure and never sold to a third party.

How we use your personal information

We use personal information you provide to us to provide services to you, to process your payment and/or gift card transaction, to send your order to you, to keep you updated on the progress of your order, to contact you, to help us improve our service to you, and, if you consent, to send you occasional promotional emails. You agree that you do not object to us contacting you for any of the above purposes whether by email, telephone or otherwise in writing.

Personal Information we share

We may share your personal information with reputable service providers who perform services on our behalf to process or fulfil your order. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets or enter into any form of merger or joint venture.

We require anyone to whom we disclose your personal information to treat it as confidential and to comply with all applicable privacy legislation.

Opting out

If you do not wish to receive promotions or special offers by email you can opt out by ticking the ‘opt out’ box when ordering or at any time by following the unsubscribe instructions in any email or newsletter received. Alternatively you can email us at [insert email address] and request to be removed.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, at any time you can request details of the personal information we maintain about you and ask for any or part of it to be corrected, updated or removed as appropriate. There may be a charge in order to do this.


We collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. We use these means to help improve our website, for market research and to improve and personalise your experience. Cookies, for example, are small pieces of information which are stored on your computer (often on your browser. If you decide to opt out of cookies then certain parts of our website may not perform fully.


We have several security features in place designed to ensure that information is secure, orders are not fraudulent and that our website is safe and secure for you to use.

Changes to our Privacy Policy 

We may update our Privacy Policy periodically and without prior notice to you to reflect changes in our personal information practices. We will also indicate at the top of the Policy when it was most recently updated. Please check back for any changes.

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites operate independently from us and have their own privacy policies. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at or telephone at 07842 681876. You also may write to:

My Birthday Teddy™

MBT Europe Limited
Company Number: 9373950

Phone: 07842 681876